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Customer service

Blue Washed Wall

This Apprenticeship has been designed to develop your employees’ existing skills and equip them with the expertise to offer continuous improvement in customer service and communication and empower them to be confident to deal with your customers in a positive, personable and professional way.

Our Apprenticeships give your employees training that is tailored to your business needs and their roles, providing job-specific skills vital for peak business performance.

Our Personal Tutors will deliver high-quality face-to-face learning and coaching and provide all the resources your employee will need to progress quickly.

Great customer service is a key part of any business, and is one of the most valuable skills a working individual can acquire. Providing exceptional customer service will allow you to excel in the workplace, especially in customer facing roles such as those of front of desk, complaints handler, and office administrators.

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Subjects covered

The Customer Service Level 2 Standard will teach you a range of practical skills that are transferable to almost any role. You will build these skills in a real-world customer service environment by actively taking part in some of the following duties:

  • Communicating with customers both verbally and in writing

  • Making and receiving phone calls with customers

  • Developing relationships with customers and resolving customer service issues

  • Gather, analyse and interpret customer feedback

  • Using social media to deliver customer service online

Completing this apprenticeship programme will mean you have achieved the following qualifications:

  • Customer Service Level 2 Standard

  • Transferable Skills in Mathematics

  • Transferable Skills in English

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